Board Thread:Episode Discussion/@comment-4141313-20181229081856/@comment-4010415-20190106063114

73.Anon.52 wrote: Yes, personally I have a hard time remembering all the people I've talked to when I answer phones, and when they teach you customer service, one of the first things they teach you is how to get names without asking for them, anticipating customers needs, etc. Is it so unbelievable the operator knows Weiss is related to the famous Jacques Schnee, but can't recall the name of a mere special agent she works with like Winter? it's not like they'd be in similar spheres of the military, and Winter's probably been out of the running for heiress for years. Point taken.